ccph365 Privacy Policy

1 Who We Are

ccph365 is a PAGCOR-regulated online gaming platform serving Filipino players across the Philippines. We operate the Platform at ccph365.net, offering slots, live casino, sports betting, bingo, sabong, and color prediction games in a licensed, regulated environment. As a personal information controller under R.A. 10173, ccph365 determines the purposes and means by which your personal data is processed in connection with your use of the Platform.

For all privacy-related matters, you may contact our Data Protection Officer (DPO) at the details provided in Section 15 of this Policy.

2 Scope of This Policy

This Policy applies to all personal information processed by ccph365 in connection with:

• Registration and maintenance of a ccph365 Player Account.
• Use of any game, betting, or interactive feature on the Platform.
• Deposits, withdrawals, and payment processing transactions.
• Identity verification (KYC) and age verification processes.
• Customer support communications via live chat, email, or other channels.
• Marketing and promotional communications where you have consented to receive them.
• Responsible gaming interactions, including self-exclusion requests and limit-setting.
• Browsing or visiting the ccph365.net website as an unauthenticated visitor.

This Policy does not apply to third-party websites, services, or platforms that may be referenced or linked from the ccph365 Platform. We encourage you to review the privacy policies of any third-party services you interact with independently of ccph365.

3 Personal Data We Collect

ccph365 collects personal data that is necessary, adequate, and not excessive relative to the purposes for which it is processed. The categories of personal data we collect are described in the table below:

4 How We Collect Your Data

ccph365 collects personal data through the following channels:

4.1 Directly From You

The majority of personal data we hold is provided directly by you when you register a ccph365 Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion. You are not obligated to provide personal data to ccph365, but failure to provide information required for account registration or KYC will prevent us from opening or maintaining your Account.

4.2 Automatically During Platform Use

When you access or use the ccph365 Platform, we automatically collect certain technical data including your IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited, session duration, and clickstream data. This data is collected via server logs, cookies, and similar tracking technologies described in Section 8.

4.3 From Third Parties

In certain circumstances, ccph365 may receive personal data about you from third parties, including:

• KYC and identity verification service providers who validate your government-issued Philippine identification documents.
• Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) who confirm transaction outcomes.
• Fraud detection and anti-money laundering screening services.
• PAGCOR and other regulatory bodies where information sharing is required under applicable law.

5 How We Use Your Personal Data

ccph365 uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and administer your ccph365 Player Account, including processing your login credentials and enforcing the one-account-per-person policy.
• Identity and Age Verification: To confirm that you are at least 21 years of age and to verify your identity as required by PAGCOR regulations and Philippine law before processing any withdrawal.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, bank transfer, or card) and to maintain accurate financial records.
• Platform Operation and Improvement: To operate, maintain, personalize, and improve the ccph365 Platform, including analyzing usage data to identify and fix technical issues and enhance the player experience.
• Security and Fraud Prevention: To detect, investigate, and prevent unauthorized access, fraudulent activity, bonus abuse, money laundering, and other prohibited conduct in accordance with the ccph365 Terms and Conditions and applicable Philippine law.
• Regulatory Compliance: To fulfill our obligations under PAGCOR licensing conditions, R.A. 9160 (Anti-Money Laundering Act), R.A. 10173 (Data Privacy Act), and other applicable Philippine legislation.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools including deposit limits, self-exclusion, and session reminders at your request.
• Customer Support: To respond to your inquiries, resolve complaints, and maintain records of support interactions for quality assurance purposes.
• Marketing (with consent): To send you promotional emails, SMS messages, and in-platform notifications about ccph365 offers, bonuses, and new game releases where you have opted in to receive such communications.

6 Legal Basis for Processing

Under R.A. 10173, ccph365 relies on the following legal bases for processing your personal data:

• Contract Performance: Processing necessary to enter into and perform the Player Account agreement with you, including account registration, payment processing, and game provision.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, Philippine anti-money laundering laws, tax obligations, and regulatory reporting requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications, where your prior, informed, and freely given consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Sharing Your Personal Data

ccph365 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under data processing agreements that require them to maintain the confidentiality and security of your data. These include KYC verification providers, payment processing partners, cloud infrastructure providers, fraud detection services, and customer support platform operators.

7.2 Regulatory and Law Enforcement Authorities

ccph365 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities where we are required to do so by law, court order, or valid regulatory directive. We will, where legally permitted, notify you of such disclosure.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the ccph365 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to it in accordance with R.A. 10173.

7.4 With Your Consent

We may share your personal data with third parties in circumstances not described above where you have given your explicit, informed consent to that specific sharing arrangement.

8 Cookies and Tracking Technologies

ccph365 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for account authentication, session management, and security features.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the ccph365 Platform, enabling us to identify areas for improvement.
• Functional Cookies: Allow the Platform to remember your preferences such as language settings, display options, and last-played games to enhance your experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized login attempts, and bot traffic on the Platform.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the ccph365 Platform and may prevent you from accessing your Account.

9 Data Retention

ccph365 retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. Our general retention periods are:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any identifiable individual.

10 Data Security

ccph365 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including stored payment details and identity documents.
• Role-based access controls limiting staff access to personal data to those with a genuine operational need.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Two-factor authentication (2FA) options for Player Accounts to reduce unauthorized access risk.
• Comprehensive data breach incident response procedures aligned with R.A. 10173 notification requirements.

While ccph365 takes all reasonable measures to secure your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own Account credentials as described in our Terms and Conditions.

11 Your Rights as a Data Subject

Under Republic Act No. 10173 and its Implementing Rules, you have the following rights in relation to your personal data held by ccph365:

To exercise any of the rights above, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified data subject requests within fifteen (15) business days of receipt, as required under R.A. 10173.

12 Children and Minors

Age verification is performed as part of the KYC process required before any withdrawal can be processed. ccph365 reserves the right to request proof of age at any stage of the Account lifecycle.

13 Cross-Border Data Transfers

Some of ccph365's service providers — including cloud infrastructure providers and certain KYC verification platforms — may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, ccph365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under R.A. 10173. These safeguards may include:

• Contractual clauses that impose data protection obligations on the receiving third party equivalent to those required under Philippine law.
• Transfers only to countries, organizations, or entities recognized by the National Privacy Commission as providing adequate data protection.
• Obtaining your explicit consent prior to any transfer where no other adequate safeguard is available.

You may request further information about the safeguards in place for any specific cross-border transfer by contacting our Data Protection Officer.

14 Changes to This Policy

ccph365 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or operational requirements. When we make material changes, we will notify you by:

• Posting the updated Policy on this page with a revised "Last Updated" date.
• Sending a notification to the email address registered to your ccph365 Account at least seven (7) calendar days before the changes take effect — except where immediate changes are required by law or PAGCOR directive.

Your continued use of the ccph365 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the updated Policy, you must cease using the Platform and may request Account closure by contacting support.

15 Contact Us and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights under R.A. 10173, please contact the ccph365 Data Protection Officer:

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). The NPC is the government authority responsible for overseeing compliance with R.A. 10173. Please note that ccph365 encourages you to contact us first so we can address your concern before escalating to the NPC. For more on your data rights and our responsible gaming commitments, visit our Responsible Gaming page and Terms and Conditions.